Our mission

We help businesses like yours to further empathise with customers and identify actionable opportunities for providing a better experience at every touchpoint.

About Experience Affinity

We believe in your success and that great experience design can help you achieve the best results for your business, regardless of your field or target market.

Our founder

Chris realised that the world of experience design was a hot mess while working for a big international corporation as an manager. Seeking to make it easier for companies worldwide to make sense of delivering the best customer experience at every touchpoint, he set on a mission to change the world of experience himself.

Our story

Experience Affinity was initially just one man with a laptop and a desire to make people understand customer experience better, and make more informed choices in their daily life. Quickly, what was meant to be a side project grew into a viable business with people asking to come work with Chris. At first, Experience Affinity's main focus was retail journeys and customer satisfaction, but slowly the team grew and was able to focus more on projects requiring expertise in other sectors and technologies.

Now, Experience Affinity is working together with esteemed businesses both big and small to make sense of the mountains of customer journeys being offered, and how to transform them in the digital age.

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Qualified employees

Not only is our team full of professionals – we're a fun bunch, too.

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Projects delivered

Last year, we successfully completed over 100 individual projects worldwide.

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Key industries

We have specialist experience in a handful of industries.

Who are we

Experience Analysts

Our in-house experience analysts have a hands-on approach to customer happiness, with heavy emphasis on clear communication with the client.

Experience Engineers

All of our experience engineers are hot on customer journey delivery, and undergo our in-house developed training program upon joining the team.

Experience Designers

Our designers have an extensive background in experience design, and often work together with our other specialists on various projects.

Experience Consultants

All of our consultants have specialist experience in the field of customer experience, and aim to understand the needs of your business and it's customers.

Why choose us?

We believe in your success and that great experience can help you achieve the best results for your business, regardless of your field or target market.

Global experience

Our teams have worked with multinational companies, as well as smaller businesses.

Quality for value

Our motto is to provide only the highest quality to our clients, no matter the circumstances.

Favorable terms

Each project we work on is tailored to the particular client's exact needs, not the other way around.

High standards

We take top notch experiences seriously, meaning that we only deliver work that we can be proud of.

Happy clients

Don't just take our word for it – our clients frequently stay in touch with us and work with us on future projects that require big data insights.

John Bjerrand

I work in agricultural consulting, meaning that we often need to use big and complex datasets to justify expensive investments for our clients. Lilo's consultants helped us see the big picture with their visualization tools and expertise.

Anna Claudio

As the in-house supplier manager, it's sometimes had to understand which manufacturers work best for our needs. Lilo's data analysis helped us identify where we could save and which manufacturers worked the best for us in the long term.

Contact us

Whether you have a request, a query, or want to work with us, use the form below to get in touch with our team.